🟠 Official partner
Doters | Earn Points and Travel with Primera Plus
Tickets from your Doters balance. WiFi, reclining seats and more on every route — at no extra cost.
11,000
Points on popular routes
+50
Available destinations
3×
Points at Gold level
How it works
3 steps to travel with Doters
Join free, accrue points on every purchase and redeem them for tickets or exclusive benefits at Primera Plus and all our partners.
Join Doters
Create your free account from the app or the web. It is quick, free and no credit card is required.
Buy and earn
Buy your Primera Plus tickets and earn Doters Points on every trip.
3
Use your Doters Points
Redeem your points for tickets and exclusive benefits at Primera Plus and more than 50 Doters partners.
Membership levels
The more you travel, the more you earn
Move up a level by accruing Doters Points and unlock exclusive benefits at Primera Plus and all our partners.
Green
Green Level
- ✓ 1× Doters Point per $1 MXN
- ✓ Access to Doters Ticket
- ✓ Retroactive points
To be green level you only need to be a Doters Member
Silver
Silver Level
- ✓ 4× Doters Points per $1 MXN
- ✓ Access to Doters Ticket
- ✓ Retroactive points
To reach this level you need 12,000
Doters Points
Gold
Gold Level
- ✓ 6× Doters Points per $1 MXN
- ✓ Access to Doters Ticket
- ✓ Retroactive points
To reach this level you need 25,000 Doters Points
Doters Ticket
Your accrued points, turned into a ticket
Maximise the value of your Doters Points by obtaining exclusive fares at Primera Plus. Access special prices according to the available fare group and travel more easily and affordably.
✓ Exclusive Fare
✓ No commission
✓ Available in the app
Doters Ticket
Earn points and enjoy your Doters Ticket
Choose from dozens of destinations and make the most of your points on Mexico's most travelled routes. New routes available every season.
* Prices in Doters Points may vary according to availability and season.
Retroactive Points
Did you forget to log in to Doters when buying your trip online, or did you make your purchase at the counter? Do not worry! You can now recover the Doters Points you would have earned by requesting your Retroactive Points. You will see them in your account as if you had earned them from the start.
Request Retroactive Points
Contact: soportedoters@flecha-amarilla.com
Frequently Asked Questions: Everything you need to know
We answer your questions about traveling with Primera Plus.
How do I buy a ticket for someone in another city?
You can easily purchase a ticket for another person, either online or at the ticket counter. The passenger will be able to travel without any issues by presenting their identification and the corresponding ticket.
Buy online (fastest option)
You can buy the ticket via the website or the app:
- The ticket is sent to the email address you provide.
- You just need to forward it to the passenger.
To board, the passenger must:
- Present official identification.
- Show the digital ticket with the QR code.
This is the most practical option, as it does not require going to the ticket office.
Box office purchase (electronic ticket)
You can also buy the ticket directly at the box office:
- Request a electronic ticket.
- You will receive:
- Operation number
- Verification code.
The passenger must:
- Please arrive at the ticket office at least 45 minutes before departure.
- Present official identification.
- Provide the details to print your ticket.
Where can I buy my tickets?
You can purchase Primera Plus tickets quickly and securely through various channels, both online and in person.
Online purchase (recommended)
- On the official website: https://www.primeraplus.com.mx
- In the mobile app (available for iOS and Android)
It is the fastest option and is available at any time.
In-person purchase
- At ticket counters located in bus terminals.
- At sales kiosks in plazas and shopping malls.
Ideal if you need direct assistance or advice.
Other points of sale
- Call the Contact Center: 477 710 00 60. Hours: 05:30 to 23:50.
- OXXO stores.
- Authorized travel agencies.
Can I buy tickets in advance?
You can purchase your Primera Plus ticket up to 240 days before your trip and up to 30 minutes before the bus departs, subject to availability.
What should I do if I left an item on the bus?
If you left an item on the bus, you should contact the Contact Center as soon as possible to file a report.
Contact Us
• Phone: 477 710 00 60
• Hours: 05:30 to 23:50
IMPORTANT
Items left behind in the passenger cabin are the customer's responsibility. We therefore recommend that you thoroughly check your belongings before disembarking.
Can I change the date or time of my ticket?
Yes, you can change the date or time of your Primera Plus ticket, provided you do so at least one hour before the departure time shown on your ticket.
How many changes can I make?
You may only make one date and/or time change per ticket.
Where can I make the change?
Contact Center: You can request the change by calling 477 710 00 60 during the service hours of 05:30 to 23:50.
Outside service hours: If you need to make the change between 23:51 and 05:29, you must go directly to the ticket counter, also at least 1 hour before departure.
IMPORTANT
The change can only be made before the departure time shown on your ticket. Once the departure time has passed, it will no longer be possible to modify it.
I lost my ticket; what do I need to do to travel?
If you have lost your ticket, you need to follow the recommendations below based on your purchase channel.
What should you do based on the type of purchase?
If you purchased at the box office, OXXO, an agency, or a service kiosk
Go to the ticket counter at the bus terminal.
Arrive at least one hour in advance.
Present official identification.
They will verify your details there and be able to reprint your ticket.
If you made your purchase on the website or app
During business hours
Call the Contact Center: 477 710 00 60.
Hours: 05:30 to 23:50.
Provide:
Email.
Phone number.
Outside business hours
Go directly to the ticket counter.
At least 1 hour in advance.
If you purchased through agencies
Contact the agency or visit them before the ticket expires so they can assist you.
Get moving with Primera Plus and Doters
The loyalty programme that rewards you on every trip across Mexico. Join free and start earning from your first ticket.
No credit card required · Download the app on iOS and Android
Start Traveling Now
Redeem your open ticket
Join Doters
Coordinados and Unebus
Travel across Mexico with safety, punctuality, and comfort. Book your trip today.
Customer service
Places of interest
Start Traveling Now
Travel across Mexico with safety, punctuality, and comfort. Book your trip today.
CUSTOMER SERVICE
PLACES OF INTEREST
CALL CENTER
